Customer experience

Woman making a purchase online

Keys to a great web experience: simplicity, content & interactivity

Posted onAuthorIDEASSIMA

What do Apple and Amazon websites have in common? They are innovative – yet simple. They feature enormous volumes of content – yet easily guide you to what’s actually relevant. They allow users to interact in different ways – yet only focus on functionalities that add value to users. What these successful sites prove is that in most cases “less – and better – is more”. And yet there are still so many company websites with too many pages and too much content. Ensure your website provides a simple, intuitive Read more…

Content elements coming out of a computer screen

In the digital era, run your business like a media company

Posted onAuthorIDEASSIMA

Initiating a digital transformation of your company means extending your relationship with your clients to the online realm, maybe even developing new products and services only available online. Essential to a successful transformation is ensuring that your internal organization supports your evolution. By increasing your involvement in the online world, your company will create an “always-on” presence across digital channels – essentially turning your company into a communications medium. Consequently, you must produce content. Though that may not be your core strength, without fresh, quality content, your online presence may Read more…

Team working with a data-driven approach

A data-driven approach drives business – and reduces marketing costs

Posted onAuthorIDEASSIMA

A “data-driven approach” is not just another buzz word, it’s a solid approach to getting the most out of your marketing investment – and optimizing its impact on your business. Learn these 5 guiding principles of a successful data-driven approach. 1) Understand your customers and their needs If you want to make your customers happy, you need to know them and their needs. The more data you collect about them, the better. But if your customer base is large, having individual profiles may be tough to manage. In that case Read more…

A ball representing the world and illustrating web centralization vs. localization

Web centralization vs. localization – where to place the cursor

Posted onAuthorIDEASSIMA

Most international companies face the same dilemma: should we set up and manage our online presence centrally? Or should we let our local teams take responsibility? The answer is probably somewhere in the middle. It makes a lot of sense to design your end-to-end online user experience centrally, including navigation, information structure, page design, etc. Setting up centrally, then deploying locally certainly drives savings vs. starting from scratch in each country. Another great benefit is ensuring a consistent brand experience across countries. The next logical question then is, what is Read more…

An event with many audiovisual displays

Standard audiovisual displays are no longer enough. Stand out!

Posted onAuthorIDEASSIMA

Industry events are critical to the business of most companies. However, it’s becoming more and more difficult to stand out at events, where users are overwhelmed with booths, people, communication messages, noise, etc. There are success stories of well-known companies and emerging brands leveraging innovative audiovisual displays to stand out and engage with users. Holograms, mixed reality, augmented reality, virtual reality, human projections, X-ray mechanisms, and several other innovative technologies represent amazing opportunities for all companies. More than just something “cool” to watch, these innovative displays can lead to business Read more…

A tablet featuring website KPIs

Top 25 website KPIs your company should be monitoring

Posted onAuthorIDEASSIMA

Today’s web tracking solutions track a very large number of key performance indicators (KPIs). They help companies like yours understand the people visiting your websites, the way they consume your content and how they drive business for your company. However, many companies spend so much time creating web reporting across all these indicators, that they end up without the resources or time to analyze their findings and turn them into actionable insights to use to optimize their digital presence. If this is your company’s situation, the good news is that Read more…

A tablet featuring a web performance graphic

“Web performance is an IT issue” … actually, it’s a business issue

Posted onAuthorIDEASSIMA

Digital technologies have come far since the 90s. You’ll rarely have trouble finding technical people who can implement the services that your business and marketing teams want to provide for your audience. Of course, some things still can’t be achieved – or only at a very high cost – but it’s uncommon. Focus on your business, what you need to measure and what KPIs are essential. The technology will follow. The million-dollar question about web performance is not which technology you use to measure it but what you measure, i.e. Read more…

A team working together on the digital transformation of their company

Digital transformation… are you on the right track?

Posted onAuthorIDEASSIMA

Nowadays, most companies are leveraging the power of new technologies. They are adapting the way they engage with their audiences and, in some cases, are developing products and services specifically for online use. Still, some companies are pushing the “pause” button, wondering whether or not they’re on the right path. Is your digital transformation on the right path? Important questions to help with your assessment. Did you define clear business goals for your digital activities? Have you shared business goals across your company, in particular with your digital team? Are Read more…

A woman navigating online on her tablet

5 keys to a strong online experience with your brand

Posted onAuthorIDEASSIMA

Customers are encountering an ever-increasing number of brands, communication supports and communication messages wherever they turn. So more than ever, your company must make it easy for customers to find you, engage with you and do business with you. A unified and consolidated online brand experience is a must-have. Follow these 5 steps to ensure a unified online customer experience. 1) Understand your current situation. You need to have a holistic view of your company’s digital presence across your websites, mobile applications, social media pages, etc. 2) Provide a simple Read more…

Stones drawing a clear path to a successful marketing automation platform implementation

How to efficiently set up your marketing automation solution

Posted onAuthorIDEASSIMA

A marketing automation platform is a powerful solution to automate fundamental components of your digital activity. Still, it’s not a “magical” tool. It’s up to you to define the intelligence that will be built into the platform. Here are some essential features to look for when selecting a marketing automation platform. Does it offer key capabilities for supporting your business needs? How fast and easy is it to implement? How much effort is needed to integrate it with your existing databases, systems, and processes? Does it offer some customization options Read more…

Metallic balls floating in the air, representing the proliferation of microsites in a company

Don’t let microsites get out of control

Posted onAuthorIDEASSIMA

You probably hear many justifications for creating microsites: “I want to have a website that I can fully control.” “If I send my audience to the master company website, they may go somewhere else on the website, and they get away from the product lines I’m in charge of.” “The experience, design, and page templates of the master website don’t meet my needs.” “It’s easier and faster to create a new website than to get content published on the master company website.” “Leads from my area of the master website Read more…

A definition of the term "Statistics" that is highly connected to "Big data"

How to ensure “big data” means “big insights” for your company

Posted onAuthorIDEASSIMA

Never before have companies collected so much information from their points of sale, websites, mobile apps, social networks, etc. However, the reality is that very few companies today fully leverage the power of this data. Don’t miss out! Big data is a unique opportunity for your company to gain an edge over the competition. Big data is extremely powerful. It enables you to collect large volumes of data about your audience, gain deep knowledge about them, and better address their needs. How well is your company leveraging the power of Read more…

A jar full of coins with a label "Save" illustrating that teams may not always need more money and resources

“We need more money and resources” … no, you probably don’t

Posted onAuthorIDEASSIMA

Sometimes company teams feel that they’re overloaded with project execution, new project set-ups, meetings and administrative tasks. Do they necessarily need bigger budgets and more resources? There are other solutions… Closer collaboration between teams It’s not unusual to see several teams working in parallel on similar projects. It could be due to lack of visibility over projects led by other teams, or because the project developed by one team doesn’t fully meet the needs of the other team, or even because a team wants to keep the pride of launching Read more…

A tablet featuring digital dashboards

Digital dashboards make it easy for your teams to get analytics

Posted onAuthorIDEASSIMA

Nowadays, most companies use web tracking solutions (Google Analytics, Omniture, AT Internet or others) to collect large volumes of data on the usage of their websites and mobile apps. And most of their employees have access to these web tracking solutions to set up reporting. So you would expect that all employees are empowered with key analytical data, are analyzing them, and turning them into key actionable insights to optimize the company’s digital presence. In some cases, it’s true – but not always. Why? To understand this phenomenon, let’s analyze Read more…

A man reading content on his smart phone with a computer next to him

Having content is not enough… your company needs great content

Posted onAuthorIDEASSIMA

Your business may not be a media company, but being on the Internet effectively turns it into a newspaper, TV or radio. The Internet is all about “publishing” and in order to succeed, you need to adapt and become a content producer. Content is critical to your business. Great content will convince your audience of the value and benefits of your products and services, maintain your engagement with them over time, and support your business. All companies have content, but how many deliver great content? Do you? You yourself may Read more…

A definition of the term "digital strategy"

Is your digital strategy really supporting your business?

Posted onAuthorIDEASSIMA

Digital transformation is at the heart of business’s strategic priorities. Whether it’s because companies fear to be uberized or whether it’s a desire to enjoy the fruits of the ongoing paradigm shift, the impulse for change is now well established. That being said, companies must ask the right questions before committing significant resources and budgets to their digital transformations. What are the business goals of your digital strategy? Clearly define the objectives of your digital strategy – visibility and awareness, revenue growth, loyalty, etc. – and establish priorities. If you’re Read more…

A set of digital devices - smart watch, smart phone, and computer

Insights to evolve (not revolutionize) your group in the digital era

Posted onAuthorIDEASSIMA

A company is often like a large ship. Don’t try to make it move as fast as a fighter jet; it might break. Take some time to plan your digital strategy up front and initiate a positive and progressive transformation. It may take some time, but it will be worth it. First, think about your audience. Are they looking online for the type of products and services your company offers? Are they, or could they be buying these products and services online? And who influences them in their online choices? Read more…